Do you include travel insurance for me?
We strongly recommend that you purchase travel insurance from your country of origin. It’s a great way to ensure a smooth and enjoyable journey, especially in case of unexpected events. We suggest getting an all-inclusive travel insurance policy to cover all the bases. Once you’ve secured your insurance, please don’t forget to share the details with us. This way, we’ll have all the necessary information to support you if any unforeseen situations arise during your travels. Your safety and peace of mind are our top priorities!
How do you charge for your services (USD, EUR, BRL)?
Our primary currency for trip charges is USD, but if you prefer to be billed in EUR, we can certainly accommodate that. Just let us know that EUR is your preferred currency, and we’ll make sure to handle your payments accordingly.
What are your payment methods?
We offer a couple of convenient payment options for you. You can make payments using most major credit card brands, which provides a quick and easy way to settle your expenses. Additionally, we also accept bank transfers through the secure payment platform WeTravel, ensuring your financial transactions are safe and reliable.
What happens if I cancel the trip?
Please understand that all deposits required to confirm your trip are non-refundable. We want to be transparent about this to set clear expectations. However, this is where having travel insurance comes in handy. It can serve as a safety net in case you need to cancel your trip for any reason. Travel insurance can help you recover your funds and provide peace of mind during unforeseen circumstances.
Do you take care of my flights?
When it comes to international flight bookings, we don’t handle those directly. However, for domestic flights, we’re more than happy to lend a helping hand and assist you in booking. If you prefer to manage domestic flights on your own, you have that flexibility too. Regardless of your choice, we’ll always provide you with our expert recommendations for the best domestic flight options.
What happens if I have any problems during the trip?
We want you to have a worry-free trip. Camille will be available during our regular business hours to assist you with any issues or concerns you may have. Additionally, we offer round-the-clock customer support, so you can rest easy knowing that we’re always ready to assist you. From the moment you inquire about your trip to your safe return home, we’re here to ensure your experience is as smooth as possible.
Is it necessary to hire guides for my trip?
We highly recommend including guides during your journey in Brazil. Having a knowledgeable and experienced guide by your side can make a significant difference and enhance your travel experience in our beautiful country. You can trust us to arrange the best guides at each destination. Our longstanding partnerships with local Brazilian guides ensure that you not only get an authentic experience but also contribute positively to local communities.
I have dietary restrictions, are there options available?
Absolutely, we understand the importance of catering to dietary restrictions. In such cases, we’re here to support you. We will always recommend reputable restaurants that are known for accommodating various dietary needs. Additionally, we communicate your dietary requirements to the hotels and lodges you’ll be staying at, so they can provide you with suitable meal options.
Where are your offices located?
We’ve embraced a remote work setup for all our agents, so we don’t have a physical office. The address you may come across in Google business/maps is solely used for sending and receiving mail. It also serves as a convenient meeting point for our staff if there’s a need for physical deliveries or in-person meetings. Rest assured, even though we don’t have a traditional office, we’re always here to assist you with your travel needs. Our team is just a call or message away, ready to provide you with exceptional service no matter where we’re working from.
Do you have a representative in the USA to speak with?
Even though our team is primarily based in Brazil, we’ve made it easy for you to get in touch with us from the USA. You can reach out to Camille and the team through our US phone number and WhatsApp contact. We’re here to assist you whenever you need us, no matter where you’re located.
Is it safe for me to eat street food?
Your safety and well-being are our top priorities. When it comes to street food, we recommend following our guidance and the advice of our experienced guides. They can help you select the best and safest restaurant (and street food) options, ensuring you have a delicious and worry-free culinary experience during your trip.
Is tap water safe to drink?
Tap water safety can vary in different regions of Brazil. To ensure your well-being, we recommend opting for mineral water, which is readily available. You can also make use of water filters at your accommodations or attractions to refill your personal water bottle for sustainability reasons. Your health and the environment both matter to us, so we want to make sure you have access to safe drinking water throughout your journey. Stay hydrated and safe.